What do you do when you open your inbox and discover an email from an unhappy parent?
If you’re being blamed or attacked, your defenses likely go up. It’s natural to want to defend yourself, but that only makes the situation worse. You might even send off a quick email that could escalate the situation and lead to involvement from your administrator.
Through the years, I’ve perfected a simple email format that diffuses almost any situation. If you follow a few simple tips, you can resolve parent concerns and even have angry parents thanking you in the end….
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